Privacy Policy
We value your personal information and privacy. This Privacy Policy explains how we collect, use, share, store, and protect your personal data when you access and use our website and related services, as well as the rights you may exercise under applicable law. We are committed to handling personal data transparently and reasonably and to fulfilling our applicable data protection obligations.
1. Scope of This Privacy Policy
This Privacy Policy applies to the processing of personal data in connection with your access to, browsing of, and use of this website and related services, regardless of the country or region in which you are located.
This Policy covers personal data processing associated with website browsing, order placement, transaction fulfillment, customer service communications, and other related business activities. Where applicable law requires additional information or specific measures, we will handle the relevant matters in accordance with those requirements.
2. Data Controller and Contact Information
We are responsible for determining the purposes and means of processing personal data associated with this website and, within the scope required by applicable law, fulfilling the corresponding responsibilities of a data controller.
If you have questions about how your personal data is collected, used, stored, shared, or protected, or if you wish to exercise your data protection rights under applicable law, you may contact us using the contact information provided at the end of this Policy.
3. Information We Collect
To operate our website, process orders, provide customer support, and maintain normal service operations, we may collect the following categories of information depending on how you interact with our website.
Device Information
When you visit this website, we may collect your IP address, browser type, operating system, and related device information. This information helps us understand the environment in which our website is accessed, troubleshoot technical issues, and maintain website security.
Usage Data
We may collect information such as the time of your visit, pages viewed, page visit records, and related click activity. This information helps us understand how our website is used, analyze traffic trends, and improve website functionality.
Order-Related Information
When you place an order or use related transaction services, we may collect information necessary to complete your order and delivery, including shipping information, contact details, order contents, and transaction status. This information is used for order confirmation, payment processing, product delivery, after-sales support, and the management of related business records.
Customer Service Communications
When you contact us voluntarily by email or through other contact channels provided on our website, we may retain the inquiries you submit, relevant order information, and necessary communication records to verify issues, follow up on service requests, and maintain reasonable after-sales records.
We process relevant information according to specific business purposes and actual needs. We do not routinely require information that is unrelated to the relevant processing purpose.
4. Cookies and Tracking Technologies
This website may use cookies and similar technologies to support basic website functionality, remember relevant settings, analyze website usage, and, where applicable, assist with marketing and promotional activities.
Depending on their purpose, cookies may include the following types:
Necessary Cookies, which support website operation and essential functions, such as maintaining necessary session states or enabling related operations to function properly.
Functional Cookies, which remember certain user settings or preferences to improve your experience during subsequent visits.
Analytics Cookies, which help us understand website traffic, page views, and how users interact with the website, allowing us to evaluate website performance and improve relevant functions.
Marketing Cookies, which, where applicable, support advertising performance measurement, analysis of advertising-related activities, or other promotional purposes.
Some cookies may be set by third parties that provide analytics or advertising technology services. Where applicable law requires prior consent for cookies or similar technologies, we will obtain your consent before using them.
You can review, restrict, or disable cookies through your browser settings. Please note that disabling certain cookies may affect the normal operation of some website features. The available management options depend on the browser you use and the settings it provides.
5. How We Use Information
We process the personal data we collect for specific business purposes and in accordance with applicable law. These purposes primarily include the following:
Order Processing and Fulfillment, including verifying order information, processing transactions, arranging product delivery, updating order status, and handling requests related to orders.
Customer Support and After-Sales Service, including responding to inquiries, verifying product or delivery issues, processing return and exchange requests, and following up on related service matters.
Website Security and Maintenance, including identifying unusual access activity, troubleshooting technical failures, maintaining system stability, and reducing the risk of unauthorized access.
User Experience Improvement and Business Analytics, including analyzing website usage, understanding how features perform, and using these insights to improve page structure, browsing processes, and related services.
Marketing and Promotional Activities. Where we have obtained the consent required by applicable law, we may use relevant information to send marketing communications, conduct promotional activities, or evaluate the effectiveness of related campaigns. Where applicable, you may withdraw your consent or choose to stop receiving marketing communications.
We determine the applicable legal basis for processing according to the purpose, applicable law, and specific business circumstances. When a processing purpose no longer applies, we handle the relevant information in accordance with applicable data retention requirements.
6. Information Sharing and Third-Party Services
To complete order processing, provide website services, and support our day-to-day business operations, we may share relevant personal data with third parties that perform corresponding service functions, but only to the extent necessary.
Payment Processing Service Providers
When processing order payments and related transactions, necessary order and transaction information may be processed by payment service providers to complete payments, verify transaction status, and support related payment operations.
Shipping and Delivery Carriers
To fulfill product deliveries, we may provide logistics service providers or carriers with necessary shipping information, contact details, and delivery-related information so they can arrange transportation, deliver products, and update shipping status.
IT Infrastructure and Cloud Service Providers
We may rely on relevant technology service providers for website hosting, cloud infrastructure, system maintenance, data storage, and other necessary technical support to keep our website operating properly.
Data Analytics and Advertising Technology Providers
Where applicable, we may share necessary data with analytics or advertising technology providers to understand website usage, measure the effectiveness of relevant activities, or support marketing activities that comply with applicable law.
We limit information sharing according to the actual needs of the relevant services. Third-party service providers are expected to process relevant data within the scope of their service responsibilities and applicable requirements and may also be subject to their own privacy policies and other applicable terms. Where applicable law requires contractual or other measures to govern third-party data processing, we will take appropriate measures in accordance with those requirements.
We do not sell users' personal data. Except for sharing necessary to provide the services described above, disclosures required by law, or other circumstances permitted by applicable law, we will not use personal data for purposes incompatible with the original processing purposes.
7. Data Storage and Retention Periods
We retain personal data only for a reasonable period necessary to achieve the purposes for which it was collected. The specific retention period is determined by considering the type of data, processing purpose, business needs, and applicable legal requirements.
Order and transaction data may need to be retained for a certain period to meet tax, accounting, transaction recordkeeping, and other applicable compliance requirements.
Customer service and communication records may be retained for a reasonable period to follow up on service requests, address subsequent disputes, and maintain necessary after-sales records.
The retention period for device information and website usage data is determined by its intended use for analytics, security maintenance, or website optimization and is managed according to its actual necessity.
When personal data is no longer needed for its intended processing purpose and no applicable legal requirement requires continued retention, we will securely delete or anonymize the relevant data through appropriate procedures.
8. International Data Transfers
Due to the operational characteristics of cross-border e-commerce and related technology services, your personal data may be transferred to locations outside your country or region of residence and processed by relevant service providers to the extent necessary to perform their service responsibilities.
Data protection laws may differ between countries and regions. For processing activities involving international data transfers, we will take reasonable safeguards in accordance with applicable law to protect personal data and safeguard the legitimate rights and interests of the relevant data subjects.
Where applicable, these safeguards may include mechanisms such as Standard Contractual Clauses (SCCs), as well as other necessary protective measures required by relevant laws.
9. Your Rights
Depending on your location and the applicable data protection laws, you may have the following rights regarding your personal data:
Right of Access. You may request confirmation of whether we process your personal data and, where applicable, request access to the relevant data.
Right to Rectification. If your personal data is inaccurate or incomplete, you may request that the relevant information be corrected or supplemented.
Right to Erasure. Where permitted by law, you may request the deletion of your personal data. Certain data may need to be retained due to statutory retention obligations or other lawful grounds.
Right to Restrict Processing. Where permitted by applicable law, you may request that the processing of certain personal data be restricted.
Right to Object. Under the conditions specified by applicable law, you may object to personal data processing carried out on certain grounds.
Right to Withdraw Consent. If a particular processing activity is based on your consent, you may withdraw that consent where applicable. Withdrawal does not affect the lawfulness of processing carried out on the basis of valid consent before the withdrawal.
Right to Data Portability. Where provided by law, you may request to receive personal data you have provided in an applicable format or request that the relevant data be transferred to another data controller.
Right to Lodge a Complaint. If you believe that the processing of your personal data violates applicable data protection laws, you may lodge a complaint with a competent data protection supervisory authority.
You may submit data inquiries or requests to exercise your rights using the contact information provided in this Policy. To verify the identity of the requester and prevent unauthorized disclosure of information, we may ask you to provide reasonable and necessary verification information. We will handle relevant requests in accordance with the conditions and time limits established by applicable law.
10. Data Security
We implement reasonable technical and organizational measures to reduce the risk of unauthorized access to, loss, misuse, or improper disclosure of personal data during collection, transmission, storage, and use.
These measures may include access controls, encrypted transmission, secure storage mechanisms, and necessary security measures related to website maintenance and data management. We will reasonably manage and adjust these measures in light of business operations and applicable requirements.
Internet transmission and electronic data storage inherently involve certain risks. No method of transmission or storage can guarantee absolute security. We will therefore take appropriate protective measures within reasonable and practicable limits, but we cannot promise to eliminate all potential data security risks.
11. Third-Party Links
This website may contain links to third-party websites or services. These websites may be operated independently by third parties and are subject to their own privacy policies and data processing practices.
When you visit third-party websites or use their services, the ways in which your personal data is collected and processed may differ from our practices. We are not responsible for the content, privacy policies, or data processing activities of third-party websites. We recommend that you read the relevant third party's privacy policy before submitting personal information so that you understand its specific practices.
12. Policy Updates
We may update this Privacy Policy in response to changes in applicable law, data processing activities, or business operations.
The updated version will be published on this page and will take effect upon publication. We recommend reviewing this page periodically to stay informed about our current personal data processing practices and privacy protection arrangements.
13. Contact Information
If you have questions about this Privacy Policy, wish to inquire about your personal data, exercise your data protection rights, or obtain privacy-related support, you may contact us using the following information.
Address: 206 E 16th St, Wilmington, DE 19801, US
Phone: +1 (302) 482-6937
Email: client@wohnraumcraft.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Eastern Time, ET)