Shipping Policy

1. Delivery Areas

We currently provide delivery services only within the United States. All orders must include a valid U.S. shipping address. We do not currently ship to any other countries or regions.

We operate a cross-border shipping model in which orders are fulfilled from overseas warehouses. The United States is the destination market in which we currently accept orders for delivery; this does not mean that products are shipped from warehouses located within the United States. Once an order has been processed, the products are dispatched from an overseas warehouse and transported through international shipping, import customs clearance, and subsequent delivery procedures before reaching the U.S. shipping address you provide.

2. Shipping Fees

We offer standard shipping based on the merchandise value of your order:

• Orders below $80: A standard shipping fee of $8 applies.
• Orders of $80 or more: Free shipping is available.

Shipping fees are calculated and displayed at checkout based on the order amount. Orders that qualify for free shipping are not subject to the standard shipping fee. The amount displayed at checkout serves as the payment amount for your purchase.

3. Taxes and Duties

We use a shipping arrangement under which we cover applicable import taxes, duties, and related customs clearance charges. Product prices include applicable taxes, duties, and import-related fees.

From the time you place your order until the products arrive at the designated shipping address, we cover applicable customs duties, import taxes, and related customs clearance charges incurred during international shipping. We or our logistics partners handle the import formalities and customs clearance procedures.

The amount you pay at checkout is the final amount due for your purchase. Under normal shipping and customs clearance conditions, you will not need to pay additional customs duties, import taxes, or other cross-border customs clearance charges during transportation, customs clearance, or delivery. We will not charge you additional cross-border shipping fees outside the checkout amount that have not been disclosed in advance.

4. Order Processing Time

Orders generally require 1–3 business days to process. The process includes verifying order details, picking products at the warehouse, packaging, preparing orders for dispatch, and handing them over to the shipping carrier.

Order processing time is calculated separately from actual transit time. Once an order has been processed and handed over to the carrier, the products enter the international shipping and subsequent delivery process.

During periods of high order volume, holidays, or other exceptional circumstances, warehouse processing and carrier handoff may take longer. If processing is affected, the actual dispatch date may be delayed accordingly.

5. Shipping Time

After an order has been processed and dispatched from an overseas warehouse, delivery to the designated shipping address within the United States is estimated to take 5–10 business days. This is the estimated transit time and does not include order processing time.

Cross-border delivery typically involves dispatch from an overseas warehouse, international transportation, import customs clearance, transfer to a subsequent delivery carrier, and delivery to the shipping address. Actual transit times depend on the logistics arrangements and processing conditions at each stage.

International shipping and customs clearance may be affected by carrier operations, routine customs inspections, weather conditions, holidays, transportation network adjustments, or other circumstances beyond our control. As a result, actual delivery times may differ from the estimated timeframe.

6. Shipping Carriers

We select appropriate shipping carriers based on order details, the delivery address, available shipping routes, and actual logistics resources. International transportation and related delivery services may be provided by FedEx, UPS, DHL Express, or other logistics partners with the relevant service capabilities.

The carrier assigned to a particular order depends on the actual logistics arrangements. We do not guarantee that every order will be handled by the same carrier. Depending on shipping routes, operational arrangements, or other circumstances, the service provider and carrier assignments at different stages of transportation may change.

7. Order Tracking

After your order has shipped, you will receive relevant order and shipping information by email. You can also visit the "Order Tracking" page on our website and enter your email address or phone number and order number, as instructed on the page, to check your order's shipping status.

Tracking information is provided by the relevant carrier's system and is updated as the shipment progresses through actual transportation stages. Tracking information may not immediately reflect the latest status after dispatch, during international transit, while customs clearance is in progress, or when a shipment is transferred between carriers.

If tracking information has not been updated promptly, you may need to allow time for the carrier's system to synchronize. If the tracking status remains unchanged for an extended period or shows an unusual delivery status, you may contact us so that we can verify the order details and assist with follow-up.

8. Liability and Risk Information

Cross-border shipping involves international transportation, import customs clearance, and multiple logistics handling stages. Order transportation or delivery may be delayed due to routine customs inspections, carrier operational adjustments, weather conditions, holidays, or other circumstances beyond our reasonable control. In such cases, we will assist with verification and follow-up based on the available shipping information.

Please carefully verify the shipping address, ZIP code, recipient name, and contact details before submitting your order. Incorrect or incomplete addresses or other inaccurate information provided by the customer may affect delivery. Responsibility for any resulting delivery issues will be determined according to the specific circumstances and applicable law.

Once the shipping carrier confirms that a package has been delivered to the shipping address specified in the order, delivery will generally be considered complete. If you have not actually received the package but the tracking information shows it as delivered, please contact us promptly so that we can investigate further.

If a package is lost, damaged during transportation, or affected by another delivery issue, we will handle the matter based on the specific circumstances and the results of the shipping carrier's investigation, while fulfilling our obligations to the extent required by applicable law.

9. Delivery and Receipt Instructions

When receiving a package, we recommend checking that the outer packaging is intact and looking for any obvious damage, moisture, signs of tampering, or other irregularities.

If you notice visible damage to the outer packaging at the time of delivery, we recommend notifying the carrier and, where permitted by the carrier, documenting the issue. You may also take photographs of the outer packaging, shipping label, and damaged areas to help with subsequent verification.

If you discover product damage, an item that does not match your order, or another delivery-related issue after receiving the package, please contact us within a reasonable time after discovering the issue. Include your order number, a description of the problem, and relevant photographs or videos. We will verify the circumstances and assist with handling the matter.

10. Contact Information

If you need to check an order's progress, resolve a shipping issue, report a lost or damaged package, or ask about another delivery-related matter, you may contact us using the information below.

To help us verify your order and handle your request efficiently, please provide your order number when contacting us and, where possible, describe the issue and the relevant shipping status.

Address: 206 E 16th St, Wilmington, DE 19801, US

Phone: +1 (302) 482-6937

Email: client@wohnraumcraft.com

Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Eastern Time, ET)